FAQs

Can MyGrowingChild growth charts be personalized?
All of our growth charts can be personalized with your child's name and/or birthdate. Because of our printing methods, we have the ability to personalize our growth charts for a very low price of $2.00. For more information visit our Personalized Charts page.

How long will it take for my order to arrive?
Because of the custom nature of our products, we print each product when it is ordered. This process typically takes 7 business days. Our Wood growth charts are shipped by FedEx. All other products are shipped by US Postal Service. For orders shipping within the United States, it will take from 2 to 5 days for your order to arrive after it has been shipped depending on how far you live from Arizona. International orders (including Canada) can take 3 to 4 weeks to arrive. International orders can be shipped by Priority Mail for an extra $20.00 US. This can shorten the shipping time but this depends on the postal service and your countries customs service.

How long will the products last?
Making the products last for your child's entire childhood was very important in the development of our products. Our growth charts are made from high quality vinyl and printed with high quality inks. Our stickers are printed on a high quality adhesive backed fabric. We know that our customers want growth charts that look good year after year. The products should last for years with normal use.

How accurate are your charts?
We make every effort to make the scale on our growth chart accurate. Due to our manufacturing process, there are some variances in the accuracy of the scale. Our growth chart should remain accurate to within 1/4" in length. If the growth chart is mounted with the 4ft mark accurately measured, the top and bottom of the chart should be accurate to within 1/8" each.

Keep in mind when measuring the height of your child, there are variances that can be greater than these. Your actual measurement may change depending on what time of the day the measurement is made, how straight the child stands, what type of floor (carpet, hard), etc.

Do you have any Brand Name, Movie or TV character products
Manufacturing and selling products with Brand Names or popular movie or TV characters requires licensing. We are not currently looking to do licensed products.

Are the wall stickers removable
Our wall stickers are printed on a 'removable' adhesive backed fabric. The material comes off the wall easily without damaging the wall or leaving a sticky residue.

Can the Wall Stickers be repositioned
Yes, the adhesive on our stickers is removable allowing you to remove the sticker from the wall and place it in another locaton. This will allow you to test the placement of the stickers then move them if you want to make adjustments or even redecorate the room if you get tired of the way it looks. The stickers can be removed and reapplied many times without a problem.

Can I mix colors on the wall sticker sheet
This is a very common request. The answer is simply 'Yes'. We have mixed colors (bold colors, pastel colors, etc.) of many of our stickers available on the web site but many times customers only want a few of the colors or colors different from those offered. Without having to buy a sheet of each color, multiple colors can be mixed on a single sheet by specifying the colors in the 'Special Instructions' field before adding the item to the shopping cart. For example, if the customer only wanted Orange, Red and Yellow for a circle sticker sheet they would enter 'Please print colors Orange, Red and Yellow' in the 'Special Instructions' field then add the item to the shopping cart. When the item is printed, those colors will be printed instead of the selected color. We don't offer custom colors so make sure all the colors entered match the available color names for the item.

Can the wall stickers be used in the bathroom
Our wall stickers should work fine in the bathroom. These stickers can be placed in high humidity locations like your bathroom (although they cannot be placed in locations that are wet such as in the bathtub, shower or sink).

What types of pens will write on the products?
Permanent markers that are designed to write on glass or plastic will work well. Some ball point pens also write well on the vinyl.

I want custom options not available on the Web Site
We try to accommodate all our customers. We try our best to create the product you want the way you want it. If there are specific options you want but the options not available on our Web Site, please contact us at sales@MyGrowingChild.com or go to the Contact Us page.

Do you ship to Internationally?
Yes, we ship our products using the Postal Service so we can ship to a number of countries for a low shipping price.

Currently we ship to the following locations:

United States and it's territories (cost $6.95): American Samoa, Guam, Micronesia, Northern Mariana Islands, Puerto Rico, US Virgin Islands

Canada (cost $8.95)

Countries we ship to (cost $18.00): Australia, Austria, Belgium, Brazil, Chile, China, Costa Rica, Cyprus, Czech Rebublic, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Great Britain, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Jamaica, Japan, Liechtenstein, Luxembourg, Malta, Martinique, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, Uruguay, Venezuela

If ordering by mail, payment must be in US Dollars. Please see our Payment Methods page for more information.

Attention International Customers: Duty and taxes are payable on most items imported from the United States. These charges are in addition to the shipping charges to have the items shipped and is collected by your countries postal service. Canadian customers can find more information about these fees here: http://www.cbsa-asfc.gc.ca/import/postal-postale/duty-droits-eng.html

Do you ship overnight?
We do not stock our products and ship them from inventory. Because of the wide selection and custom nature of our products each product is made as it is ordered. This process typically takes 7 business days for stickers and 7 business days for growth charts. Because of this delay caused by the manufacturing of the products, we don't offer overnight shipping.

How closely do the colors shown on the web site match the printed colors?
Not all computers display the colors accurately. If you are trying to accurately match colors, please fill out our Color Sample Request page and we will send you color samples that you can use to determine the correct colors before placing your order.

What if I want to return the product?
We believe that we have a very fair Return Policy. Because of the large variety of customizable options for our products, all of our products are custom printed when they are ordered. Most manfucaturers do not accept any returns for custom items. Please read our Return Policy for complete details.

All other questions?
If you have ANY questions regarding our products, please contact us before placing your order. We are always happy to assist you. You can find our contact information by going to our Contact Us page.